The product will be your responsibility from the time we deliver the product to the address you gave us. You own the product once we have accepted your order and received payment in full. This mean:

• Refused / Not wanted parcel are not refundable. We commercialise perishable goods that are not replaceable

• When you receive your order, please open it right away. If you aren’t happy with what you find, please call us and if possible take some pictures. We can arrange a replacement order or money back. As we handle cheese and cured meat, which changes with age,  we do ask that you contact us with regards to quality concerns within 4 DAYS of receipt of the order